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Terms & Conditions

Payment Policy:

  • At the time of making a reservation credit card details are required to secure the booking.
  • At check in a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If paying by cash, accommodation charges plus $300 bond will be required at check in.

Cancellation Policy:

  • Cancellations must be made within 48 hours prior to the day of arrival, these must be in writing. 14 days notice is required for School/Public Holidays. If the booking is cancelled within this time frame, a cancellation fee of one night’s accommodation will be charged. This fee will be charged to the credit card used to secure the booking.
  • Covid – If guests are unable to keep their booking due to Covid travel restrictions being in place, free cancellation applies.

General Policies:

  • Persons 18 years of age or younger may not occupy a room on their own unless accompanied by parents or a legal guardian.
  • NO pets are permitted on the property.
  • For the comfort of all our guests we are a smoke and vape free complex.  Smoking and vaping is permitted on the street.